Hello, I'm

Marcy Riel

Virtual Assistant & Web Designer

Empowering businesses with exceptional administrative support, customer service excellence, and modern web design solutions.

Get In Touch View Work
Introduction

About Me

I am a dedicated Virtual Assistant and Web Designer with a passion for helping businesses streamline their operations and establish a strong online presence. With years of experience in customer service, project management, real estate support, and web design, I bring a versatile skill set to every project.

My journey began in education, earning my Bachelor of Education from the University of Mindanao, and has evolved into a dynamic career spanning e-commerce, real estate, collections, and freelance web development. I thrive in fast-paced environments where I can apply my organizational skills, technical expertise, and creative problem-solving abilities.

Whether it's managing complex data projects, designing responsive websites, handling customer communications, or coordinating schedules, I approach each task with professionalism, attention to detail, and a commitment to excellence.

What I Do

Expertise

Customer Service

Expert in handling inquiries, resolving issues, and providing exceptional support through chat and email channels.

Cold/Warm Calling

Experienced in lead generation, appointment setting, and conducting professional outbound calls.

Email Management

Proficient in managing inboxes, organizing communications, and ensuring timely responses.

Real Estate Support

Skilled in property research, skip tracing, data management, and lead qualification for real estate professionals.

Web Design

Creating responsive, user-friendly websites using HTML, CSS, WordPress, and modern design tools.

Project Management

Leading teams, tracking progress, managing deadlines, and ensuring successful project delivery.

Calendar Management

Expert in scheduling, coordinating appointments, and maintaining organized calendars for busy professionals.

Market Research

Conducting comprehensive web and market research to identify opportunities and support business decisions.

Data Management

Organizing, consolidating, and maintaining accurate data files and records for business operations.

Career Path

Work Experience

2024 – Present
Freelance Web Designer
Remote / Self-Employed
  • Designed and developed responsive websites using HTML, CSS, and WordPress
  • Customized WordPress themes and templates using Elementor, Advanced Custom Fields (ACF), and WooCommerce
  • Optimized website layouts, speed, and performance for user-friendly experiences
  • Collaborated with clients to gather requirements, present design mockups, and deliver fully functional websites
  • Maintained and updated existing client websites for SEO improvements and new feature integration
2024 – 2025
Collections and Customer Service Associate
NextStorStorage
  • Handled customer inquiries and account issues with professionalism and empathy
  • Managed collections and followed up on overdue payments to meet monthly targets
  • Maintained accurate records and coordinated with internal teams to resolve account discrepancies
2020 - 2024
Project & Data Management Specialist
CBRE
  • Collected, organized, and consolidated large volumes of data/files to support real estate transactions and business decisions
  • Led project teams, assigned tasks, tracked progress, and ensured deadlines were met
  • Prepared weekly reports, managed project plans, and handled emails and meeting schedules efficiently
2016 - 2020
Real Estate Support Specialist
PHOENIX HOME BUYER
  • Conducted cold calls, collected property leads, and added qualified buyers to VIP listings
  • Managed emails, calendars, reports, and scheduled meetings to support daily operations
  • Performed market research, skip tracing, and data organization to identify growth opportunities
2011 - 2016
E-Commerce Support Specialist
Nomorerack
  • Listed and optimized products on Amazon, including research and photo uploads
  • Handled customer emails, managed calendars, and prepared weekly reports
  • Maintained product data, tracked reviews, and supported workflow improvements
Technologies

Tools & Platforms

Zendesk

Call Potential

Hubspot

StorEdge

Podio

Notion

BoldTrail

Calendly

BatchDialer

Trello

Dialpad

Google

Printify

Etsy

Canva

MS Office

PropertyRadar

Slack

Mojo Dialer

WordPress

Elementor

HTML/CSS

Let's Connect

Get In Touch

I'm currently seeking opportunities to grow professionally and contribute to dynamic teams.

Email
mymica.mariel089@gmail.com
Phone
+63977-6630-285
Location

Tagum City, Davao Del Norte
8100, Philippines

Send Me an Email